FAQ

 

Where are you located?

- We are located in the United Kingdom in a big town called Leeds in central of West-Yorkshire - Prospect.

 

Do you take orders over the phone?

- Yes we do. Our phones are opened Monday - Friday from 9am to 5pm -London-Time. You'll get to talk to a real person during those hours but If all of our staff are busy with other customers, please leave a message and someone will get right back to you. Our phone number is 07554210811. If you call after hours, weekends or holidays, please leave a message and we'll get back to you the following business day.

 

Do you accept purchase orders from schools or any other organisation?

-Yes surely do! Just email us a copy of the purchase order and we can process your order. Please include your name and contact phone number in case we need to talk to you about the purchase. Payment for all PO orders are due in 30 day unless other arrangements have been made with us.

 

I need my order delivered by a certain date. How fast do you ship?

-We make every effort to ship the order as quickly as possible but Most orders are shipped out to you within 24 hours Monday thru Friday, but due to times of heavy volume, holidays or other issues, we state that processing may take 1-2 business days. 

Do you have a catalog?
-No we don't have a catalog due to our large inventory. All products are shown on our website.

Do you wholesale?
-MPFINEST is not a wholesaler, therefore depend we may be able to offer quantity discounts on large orders.

 

Is it possible to change my shipping method my or order after I ordered?

-If for any reason you would like to cancel or change your order, please call 07554210811 as soon as possible to speak to our customer service representative. After office hours, please leave a detailed message including your name, order number along with your request. Your order number MUST be included in the message for us to try to accommodate your request. 

 

I want your products but I'm not based U.K Do you ship internationally?

-Yes we do deliver international with delivery payment and below we have our range of payment method that you can pay with.

We accept selected debit/credit cards, PayPal and Eligible debit/credit cards:

·        American Express

·        Maestro

·        Mastercard

·        Visa

·        Visa Debit

·        Visa Electron

We use a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on dispatch of your goods.

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